As i am describeing with my issue here i just make a deposit Doge coin and when the deposit hit the account it was placed max bet at crash in a blink of an eye i immentiatly contact support and gues what they dont provide my support and they are accusing me that i am telling them lies about the bet and i have done it manualy read the chat below
Conversation with BC Game
Started on January 24, 2024 at 05:16 PM Beijing time CST (GMT+0800)
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05:16 PM | 7675491: English
05:16 PM | COCO: Welcome to BC.GAME Support. How can we help?
05:17 PM | 7675491: Game Issue
05:17 PM | COCO: Please describe your issue
05:17 PM | COCO: In the meantime, these articles might help:
05:17 PM | COCO: [Article: "A Comprehensive Guide to the Deposit Bonus at BC GAME"]
[Article: "A Detailed Guide to KYC Verification"]
[Article: "Lucky Spin - All Your Questions Answered"]
More in the Help Center (https://help.bc.game?conversation_id=2252686&utm_content=suggestions-fallback&utm_source=operator)
05:17 PM | 7675491: hi there
05:17 PM | 7675491: something went wron with deposit and betting
05:20 PM | 7675491: i just deposit this
05:20 PM | 7675491: d4cfe6abe60ff618790b110eaab5c6e25e0cab201a7edafc99ee24fc179d450e
05:20 PM | 7675491: Txid
05:21 PM | 7675491: 1788962704457562951 bet id on crash
05:21 PM | 7675491: 117 doges with out reasson
05:21 PM | 7675491: and my balance is empty
05:22 PM | Mkulet from BC Game: Hello, this is Mkulet, hope you are doing well today? I'm here to help you with your issue
05:22 PM | 7675491: hi there
05:23 PM | 7675491: something happen with my balance or game issue
05:23 PM | 7675491: duno what happen exactly
05:23 PM | Mkulet from BC Game: i check that you are playing normally on Crash and the game will not place its own bet without the player's command.
05:23 PM | 7675491: i just deposit some doges
05:23 PM | 7675491: sorry i didnt make a bet
05:23 PM | 7675491: it was saying influence balance
05:24 PM | 7675491: didnt miss click and max bet
05:25 PM | Mkulet from BC Game: Sir, it seems that after continuously losing on the cave you switched to the game of crash and ended up losing the remaining balance from your deposit. We cannot see anything wrong with how you were playing normally.
05:25 PM | Mkulet from BC Game: Please kindly review your billing history, sir. You will see the amount of your bet increasing with each loss.
05:25 PM | 7675491: i dint lose on cave
05:25 PM | 7675491: but any ways that not my problem
05:25 PM | 7675491: my problem is that i lost my balance on crash
05:26 PM | 7675491: after wards
05:26 PM | 7675491: i make a deposit
05:26 PM | 7675491: and the balance instalnty missing
05:26 PM | 7675491: i didnt place any bets
05:27 PM | 7675491: what wappen?
05:28 PM | 7675491: BET
(Crash)
Game ID: (6722291)
-117.00
1/24/2024, 11:16:24 AM
0.5374
DEPOSIT
116.56
1/24/2024, 11:15:30 AM
117.5374
05:28 PM | 7675491: as you can see on this i check my transaction
05:28 PM | 7675491: it says i have bett all the deposit ammount on crash
05:32 PM | Mkulet from BC Game: You clicked "max bet" for this bet, but unfortunately the bet was lost.
05:32 PM | 7675491: sorry i dint click max bet
05:32 PM | 7675491: cause if i did
05:33 PM | 7675491: my balance will be lost all of it
05:33 PM | 7675491: and there is 0.5374 doge coin on the balance
05:33 PM | 7675491: max bet places all the amount
05:33 PM | 7675491: and you get a warning on the screen if you place max bet
05:33 PM | 7675491: thats what i am telling to you
05:36 PM | Mkulet from BC Game: Sir, there are several ways to increase your bet. You can double it or choose from the options of 10, 100, 1000, or 10000. By clicking on one of these options, your bet will become larger than what you were expecting.
05:36 PM | 7675491: yea i am awere of that
05:37 PM | 7675491: the think is that i have just deposit and when i try to place the bet the game says influence balance
05:37 PM | 7675491: and my hole balance is missing
05:38 PM | Mkulet from BC Game: Based on our records, you manually made the bet and our system has registered the amount you entered. Please make sure to double check the amount of your bet before clicking the BET button, as once the game has started, there is no option to cancel it even if the amount you added incorrect.
05:38 PM | 7675491: and it says i place a bet on crash that i dint make
05:38 PM | 7675491: how can i assure you about that i didnt place the bet that i have just depo
05:38 PM | 7675491: based on your records?
05:39 PM | 7675491: look at the timers
05:39 PM | 7675491: on the depo and the game bet
05:39 PM | 7675491: its like some seconds and boom the balance is missing
05:40 PM | 7675491: sorry are you here to support me ?
05:40 PM | 7675491: is my vip lvl count on support?
05:41 PM | 7675491: was it from lag or something ? i am telling you that i didnt place the bet what else can i say ? rly
05:44 PM | Mkulet from BC Game: We apologize, but the game will not place an auto bet without your permission. We understand your frustration, but you manually placed your bet and have the option to cancel it before the game starts. However, you did not cancel it even when the game was running and had not ended.
I apologize, but there is nothing wrong with the bet you placed. We deducted the amount based on your bet.
05:45 PM | Mkulet from BC Game: We do not provide compensation for lost bets due to incorrect bet amounts on your end. Please always double check your bet amount before clicking the BET option to avoid this type of issue in the future.
05:46 PM | 7675491: are you accusing me that i am lying too you?
05:46 PM | 7675491: you said you are here to assist me with my problem
05:47 PM | 7675491: i could have manage to cancel the bet if i could see it
05:47 PM | 7675491: that why i am here and asking you for support on this other wise i could handle my self with my bets
05:48 PM | 7675491: so in other words you just said to me that you are unable to provide support
05:52 PM | Mkulet from BC Game: I am not accusing you of lying, sir. However, our system and records show that you set this amount on your end. We accepted the bet based on the amount you set. It is possible that you were not aware that you clicked the shortcut to increase the amount. Unfortunately, since the bet has already been lost, there is no option to return the funds. Even if the bet was added incorrectly.
05:55 PM | 7675491: so how can you support me?
05:55 PM | 7675491: i am telling you about my issue here
05:57 PM | 7675491: so i have encountered this problem and i am trying to explain my self and what happen and you still say to me that there is no support on my issue from you
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Exported from BC Game on January 24, 2024 at 05:58 PM Beijing time CST (GMT+0800)
